IT Service Management and Best Practice Management

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Information technology service management are those activities which are carried out by an organization in order to design, develop, deliver, manage and control data technology services provided to clients. These services are used for purposes such as network infrastructure, desktop, server, software, email, telephony, security, networks, and mobile devices. The services are delivered through application development, server applications, client software and other supporting technologies. IT service management helps to create a cost effective IT environment in the organization. The professionals engaged in this profession have thorough knowledge in all the fields related to this field and possess excellent interpersonal skills along with technical abilities.

IT Service Management is divided into two main categories which are Service Planning and Change Management. Service planning involves organizing and managing the resources needed to deliver information technology solutions. On the other hand, change management involves analyzing, approving and determining the effect of changes to the implemented procedures within a certain time frame. IT Service Management also involves the analysis and determination of risks which may occur as a result of changes implemented in the IT infrastructure. Various risk management processes are involved such as identification, assessment, risk assessment, planning and optimization. Service and support are the two main phases of IT service management.

Service and Support focus on planning, building and executing process oriented methods and systems to reduce process variability and improve productivity. It also involves continuous improvement practices to ensure that improvements made in the processes are sustainable and do not get replaced very often. Continuous improvement processes encompass the techniques, practices and tools that help an organization make constant and timely improvement in the processes while they are operating normally. This enables organizations to continuously make efforts to improve their process and helps them in achieving the objectives.

There are a number of frameworks which are used for IT service management. These frameworks include best practice framework, CMMI framework, enterprise service management framework, and other frameworks based on various industry specific strategies. Many IT service management consultancies offer services based on industry specific strategies for best practice management. One important aspect of these frameworks is that they are industry specific and may not apply to all organizations. So it is necessary to choose a comprehensive and appropriate framework for best practice management.

Best practices and CMMI are industry specific and best practices may not necessarily be applicable to every business. For this reason many organizations prefer to focus on a particular aspect of service management such as availability or scalability or another aspect. For best practices IT professionals have developed a set of IT service management practice templates called IT Service Success Formula (ISSP). The purpose of this template is to provide a list of ten actions for every step in the process of developing and implementing best practices IT services. This template was then used by several consulting firms to develop their own individual best practices IT service management plans. The ten steps included in the ITSP framework practices include identifying the problem, defining the problem, solving the problem, defining the solution, analyzing the problem, planning, implementing the solution, monitoring and measuring. To discover more on benefits of IT service management, visit this website now.

IT service management also incorporates aspects of asset management. Asset management is the process of protecting an organization's assets from risks, theft, loss, and damage. A number of strategies can be implemented to protect assets. A number of IT asset management strategies exist including risk assessment, information security, and network protection. Get a deeper understanding on IT management here: https://en.wikipedia.org/wiki/Information_technology_management.